SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket,EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through ePacketDHL...
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 business days, please contact us.(Paid Shipping)
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time(52 days not including 2-7day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topdealslab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topdealslab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (52 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Rápido
good
Быстрая доставка, хорошая упаковка, пока что недостатков не обнаружил, буду проверять
ben hala kullanmadim ancaq geliwi 21 gün ve iyi paketlenmiw.
Awesome product, After first time use you really feel the difference. I can recommend this product
love to deal with you ,, can you put more options in shipping methods please
Looks quality. The smell is ok. I used one time and I did not notived any negative stuffs.
Коробка чуть помята. Но так все хорошо. Доставка прямо домой, очень приятно.
Все здорово! Даже есть акциз, спасибо продавцу, буду пробовать.
Доставка чуть больше месяца. Пришёл упакованный в красивую коробочку. Описанию соответствует. Пенится хорошо. Имеет приятный травянистый аромат. Ну а как он по эффективности - время покажет... Продавца рекомендую.
It smells weird but it came in fast. I haven't tried it yet but hopefully it works!
quick delivery 20 days Montenegro The shampoo has a scent of grass on a bilge base Whether the effect is not known is to talk about it early
This store works good, arriving 15 days.
buen producto, evito la caida de cabello, producto natural, sin aditivos artificiales,deja el cabello limpio y fuerte, aun no veo que cresca nuevo cabello pero evita la.caida
look good but after trying l will find out if cleans well.
ses un produit qui marche tres bien. parconte les odeur son un peut derangente mqis sinon ca marche tre bien
пришёл быстро. службой доставки CDEK.Пришлось ехать в пункт выдачи не очень удобно. коробка была немного помята. действует шампунь или нет напишу через месяц.
2.kez aldım hızlı gönderim teşekkürler
Упаковка очень порадовала, ни у одного дорого бренда такого нету, через месяц дополню отзыв. Доставка в Украину быстрая
доставка средняя, упакован обычно, коробка помялась, но главное чтобы работал... для оценки смотрите отзывы с дополнением, сейчас о эффективности говорить нечего, пятерка авансом...
Nice shampoo, hope will be success! The sencond bottle i bought from this store!
Он все-таки приехал, на дом, но на день позже предельно допустимого срока. Мощный травяной.
спасибо.внешне бутылка выглядит прилично.еще не пробовала. спустя время оценю
Шампунь ОТЛИЧНОГО качества!!! Упакован красиво и надежно. Товар на все 100% соответствует своему описанию, пахнет травами и очень густой, пенится хорошо. Заказывал для матери и она ОЧЕНЬ довольна. Об эффективности говорить рано после двух раз использования, но со временем обязательно дополню отзыв. Продавцу огромное человеческое СПАСИБО за качественный товар и быструю доставку в Беларусь всего за три недели. Всем советую этого замечательного продавца!!!