SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket,EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through ePacketDHL...
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 business days, please contact us.(Paid Shipping)
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time(52 days not including 2-7day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topdealslab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topdealslab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (52 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I am very pleased with the service of the store and the professional attitude of the store to the problem. Although the order did not reach me (not through the fault of the seller) Sam helped me in finding the parcel and after a failed attempt, very honestly and fairly approached the matter, we made an agreement and very quickly I got a refund for the order. I really recommend this seller and certainly I will order something in this store more than once, I hope that now it will be easy and the package will reach me completely and not damaged. Best regards and I wish you all the best !!
very fast thanks
Easy to use. Use for few time can see my teeth more whitening. Satisfied and highly recommended
Заказ получен, упакованно отлично, поставила на зарядку. Жаль, что не могу проверить в действии, жидкая зубная паста еще в пути. Как попробую, добавлю отзыв.
Professional packaging, comes with instructions. Wireless charging station comes with a 3ft USB cable, but no wall plug. The mouthpiece is definitely American size, but not easy to bite if your teeth aren't level. It's hard in the center. You can definitely feel the vibration in your mouth, about as loud as a phone vibration, no true way to know if it's actually working. I follow up with a quick scrub of a wet toothbrush to make sure food bits get removed.
об эффективности этой штуки пока сказать ничего не могу, нужно попользоваться...
j'ai hâte de l'essayer. les parties vibrantes sembles assez grosses et ne conviennent pas à tout le monde. attention à cela lors de la commande. JCC
Didn't try it yet,looks like the picture,very well packed and very fast delivery