SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket,EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through ePacketDHL...
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 business days, please contact us.(Paid Shipping)
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time(52 days not including 2-7day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topdealslab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topdealslab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (52 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
J’ai reçu le produit deux semaines avant la date prévue par l’application ! Je l’ai pas encore utilisé mais il a l’air de tres bien fonctionner
3 adet ince pil ile çalışıyor sağlam güzel kullanışlı ürün
nice powered grinder, at first it did not work, it seemed that the little power cable was not correctly attached, redid this and it works wonderful. delivery was a bit slow due to holiday in china, not really a problem, everybody needs his or her holiday! :)
lame fragile et store reond peut
Used it once and now the motor is not working... not as durable as I wanted will try to fix it
the product is not very useful if you already own a good grinder to be honest, I was expecting it to do a better kief. at some point, the pack was not coming and I sent 2 messages to the store who never replied me back...
A lot bigger than what I thought it would be so I'm very happy about that and it only took maybe a week to a week and a half to Gert here so thank you I'm very satisfied
works fine, just be sure to not over pack or blades will not spin
dobrze mieli
Product is goed maar is niet compleet :(
Recibido en 7 días, rapidez inigualable. El producto cumple a la perfección con su función. Vendedor 100% recomendable
Very great product! larger than I expected and grinds effortlessly. Requires 3 triple AAA batteries and not double AA like the pack states. Going to purchase another one!
ha llegado super rápido.dos semanas. no lo he probado. buen producto.buen vendedor.lo recomiendo
todo perfecto antes de tiempo
it's really good I don't know how it will grind the weed cause it havespace between the roller that grind itself with the bottom of the grinder cup so at least you'll need to put inside about 2 grams to make good grinding, and it is big size about 2.5 clipper lighter's
very good and fast thx
works good I Have A Few
Everything came perfect
Excelente! cumple 100% cantidad y descripción! entrega rápida a Colombia! 100% recomendado!
배송 빨라서 좋습니다. 제품 AAA건전지 3개 들어가고 전동 분쇄 잘 작동합니다. 가격대비 제품 훌륭합니다. 투명케이스 연 상태에서는 작동안되도록 안정장치가 없어서 최대한 조심해야 합니다.
@@@@ the item is perfect!! work very well and it was really well packaged. fast shipping, great store. I will buy again, thank you. bye