| Buyer | Real customer reviews |
|---|---|
W***y L.   |
2 May 2017 22:16 Very responsive store. I received my goods in good condition within expected time. I would continue buying with this seller in future! Wendy Liew |
J***e L.  |
27 Apr 2017 14:44 Nice packaged and reached little late but good enough... I'm loving it. But sadly my asus pagansus doesn't support it so little sad there but I tried with Samsung s6 it works like a charm. Getting used to it and loving it good photo quality and awesome 360... Will recommend this store and if any problem will update with you. |
N*r D.  |
27 Apr 2017 05:10 Shipping was quite late despite being promised DHL shipping. Wrong tracking details were initially given even though item was not shipped out yet. Finally shipped out after several weeks of purchase. However, after 3 weeks, received the Insta360 Air (we are based in Singapore) and my husband is so happy with his birthday gift. Authentic, received in good condition, good resolution, awesome product. Will buy more in future. Thank you so much. |
D****y C.  |
26 Apr 2017 21:37 супер отличный гаджет!! работает отлично. греется сильно но пока всё хорошо. |
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N***l H. |
25 Apr 2017 09:10 bought yellow/gold type C Port. looks more of dark gold/brown. but was fantastic and was able to connect to my huawei mate 9 phone. i can spend hours playing around with it! LOVEEEE 
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S**d M.  |
24 Apr 2017 17:10 really happy to buy an amazing thing.. excellent cam ... camera result is good ... quality is premium ... everything is fine ... packing are all good ... recommend store 
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P******e B.  |
24 Apr 2017 05:10 Nice Product. Maybe the resolution is too low. Thanks |
R**n L.  |
24 Apr 2017 01:10 This little camera is awesome. I'm running it on my Xiaomi Mi Mix and the photos are great, sharing directly to Facebook isn't something that I really cared about but it's still a cool feature. For the price and having only 2 lenses, the photospheres are excellent. My only other experience with a 360 camera is with a Panono at work which cost us AU$2500. The photos from the Insta360 can't be zoomed in as far as the Panono, but for the money and my personal use, this little guy is perfect! It took a long time for the parcel to actually be shipped, maybe 2-3 weeks, but once it was shipped it was here in the usual 3 days from Hong Kong to Australia. Only thing I'm concerned about is the USB C port out the bottom of the camera, all the plugging and unplugging i'm worried that over time that the port my break. Otherwise I totally recommend. |
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Y**g G. |
23 Apr 2017 21:10 I'm very satisfied with the product and service. I will recommending to friends who looking for one. |
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N*****y M. |
22 Apr 2017 17:10 отлично. фото круто получаются. - приложение не на русском. самое то попробовать 360. достаточно долго шло. доставка чоптой. 
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A******k C.  |
3 Apr 2017 13:15 Nice Camera. Delivered in 8 days to India. Works with Oneplus 3 Mobile flawlessly. Nice Interactive App. One Suggestion:- Plz ship the camera with a Lower Invoice Value as Weight of the packet is light but if the Invoice Value is High Customs Charge increases. Had to Pay 35$ as Customs and Handling Charges :( . But Overall Happy with the Camera. Will Leave addtional feedback after using it for some days. 
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S****n K. |
3 Apr 2017 01:02 Fantastic product! Work right out from the box with my Huawei Mate 9 (auto-detect via Apps Insta360 Air). Great store, the product arrives on time via DHL - thank you! 
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C********n T.  |
30 Mar 2017 21:15 Delivery is very fast.4 day to thai. 
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J T.  |
11 Mar 2017 08:14 1st big purchase via Ali and Eye-Photo Store... Whole experience was flawless, and got my Awesome Awesome Awesome insta360 Air in less than a week via DHL! No customs so the price of the product was a bargain! Thank you and keep up this level of service! Oh and don't hesitate about the insta360 air! It's so simple to use and its going to capture your memories in pretty good 360 HD! 
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O*****r P. |
10 Mar 2017 04:14 Received it in 4 days! Camera is incredible! I'm so happy! |
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Customer |
2 Mar 2017 04:14 ส่งเร็วมาก 6วันได้รับของ 
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket,EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through ePacketDHL...
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 business days, please contact us.(Paid Shipping)
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time(52 days not including 2-7day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
*You can submit refund requests within 15 days after the guaranteed period for delivery (52 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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