SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket,EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through ePacketDHL...
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 business days, please contact us.(Paid Shipping)
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time(52 days not including 2-7day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topdealslab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topdealslab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (52 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
5 stars to the store! I am extremely satisfied with my purchase!
Outstanding quality!
Very nice product. five stars seller, thanks.
Доставка до почты России в Москве 21 день
O pedido chegou ao Brasil em menos de 30 dias!!! Tudo em prefeito estado. O manuseio do controle é fácil e as luzes funcionam perfeitamente. Estou surpresa com a rapidez e qualidade do produto. Voltarei a comprar.
First, I want to say that the delivery was fast: I ordered the drone on January 2nd, and I received my package this morning - less than a month. I have to say I was pleasantly surprised, because I expected the delivery in February. Second, I've tested it and it works perfectly fine. It's not complicated to use. It is exactly what I was looking for my five-year-old godson to have for his first drone. For the price, I think it's a great deal. And oh, there are videos on YouTube showing the drone in action, very helpful to teach my little boy how to use it. ;)))
заказал 21.11, пришёл 19.12. отправка была на следующий день. трэк отслеживается. летает, жужжит и мигает, забавная вещица!
Заказ пришёл вовремя, упаковано хорошо, трек отслеживался, все работает, детям очень понравилось. Спасибо
довольна пока всем,надеюсь и дочь давольна будет,спасибо
Доставка до Кишинёва 27 дней. Дрон рабочий летает хорошо. Все как в описание.
На таможне во Внуково практически потеряли. Трек номер выдавал оформление две недели. Уже не надеялся получить, но свершилось чудо, посылка пришла с серьезными повреждениями упаковки. Но кейс выдержал, надеюсь подарок порадует племяша.
Entrega rápida y de gran calidad
Дошел очень быстро. Взял для подарка на НГ. В комплекте нет батареек, поэтому не проверил. упакован товар качественно. еле размотал упаковку) отпишусь, как запустим его.
Заказ пришел очень быстро. Соответствует описанию. Рекомендую данного продовца.
товар пришёл в хорошем состоянии. по комплектации: чехол, пульт, дрон, зарядное с выходом usb, 4 запасных винта, маленькая отвёрточка. С управлением ещё толком не разобрался. Как научусь потом уже отдам ребёнку) С продавцом не общался, так как особой надобности в этом не было. Отправили быстро. До г.Костанай дошло примерно за месяц, для нас это недолго.
Продавец отправил заказ в течении нескольких дней. Товар до СПб добирался около месяца. Трек полностью отслеживался. Посылку забрала на почте. Игрушка прикольная. В самой летающей штукенции есть заряд, а в пульт вставила две мизинчиковые батарейки. Летает, мигает и тарахтит. Квадрокоптер купила в подарок, поэтому пусть новый владелец в ней разбирается.
заказ пришёл через 20 дней в Смоленскую область, заряжен, батареек в пульт нет, есть доп. винты и отвёртка
Заказал 22 сентября, забрал 13 октября. Мог бы забрать раньше, но не отдавали на почте без квиточка. Товар упакован как положено. мини квадрокоптер очень понравился, радовался как ребенок. все что надо светится крутится и пугает кошку. Все как я хотел. Продавец молодец!