SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket,EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through ePacketDHL...
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-7 day processing time.
||*Estimated Shipping Time
||10-20 Business days
||10-20 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 business days, please contact us.(Paid Shipping)
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time(52 days not including 2-7day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topdealslab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topdealslab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (52 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping! Bear talks English - kinda hard to understand but I am very happy with the bear.
Хорошее качество и очень быстрая доставка! Ребёнок смеётся!
está muy gracioso pero no se le entiende bien al hablar
Muy bien, el producto es igual al de la descripción, funciona muy bien y llegó rápido.
This is so cute! So far it good. It does speak english and Chinese.
very fast shipping, great product! thanks
Like on the picture :-). I am very satisfied . Fast delivery .
I would never have ordered these items had I known that the order wasn’t going to be received until 1/12/19 . This order was placed for Christmas gifts and it was very embarrassing to receive so late. I would like to have a full refund for the inconvenience that this issue caused
A los niños les gusta mucho aunque a alguno le da miedo cuando habla jajajaja
nice very nice
Toy works fine. Looks good. My daughter likes this teddy
in spite of holidays very fast delivery! Very good contact with the store! I recommend seller and best regards! Jack from Poland
Hij is geweldig! Zat goed, netjes verpakt. Hij spreekt duidelijk en beweegt soepel. Mijn zoontje gaat hier super blij mee zijn!
חמוד מאוד.. תודה רבה למוכר :-)
ειναι πολυ ομορφο! αν ειχε παραπανω αστερια θα τα εβαζα!!!
3 weken levertijd . ziet er mooi uit
Mon fils de 7 mois adore. Dommage qu'il ne puisse pas encore le manipuler car yeux et nez en plastique collé donc encore trop dangereux car risque d'étouffement !
Working good and soo cute. I like the coice its not one of those annoyng kid for voices. No smell. Good comunication and understanding. Recomend!
Мишка супер, но он не работает. Упакован без коробки могли повредить при перевозке.
Fast shipping, recommend to purchase from the store.
This is very cute - hard to understand, but very cute! Sent immediately and received in just 24 days. Thank you store!
genial tiene sonido habré la boca y sube y baja la manta
Smagus žaislas. Mažiems vaikams labai patinka. Kvapas truputį jautėsi, bet po poros dienų išnyko.
nice and soft.... exactly as in YouTube...LOVE IT!
es exacto lo único que claro habla en inglés o chino a saber no se entiende nada
muy divertido! recomendable!!
leuk knuffel beer erg grappig
bear is oke. but not wel packed. only in a plastic bag
this is so stinking cute.. cant wait for my Gbaby to get here and play with it.. fast delivery too