SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket,EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through ePacketDHL...
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 business days, please contact us.(Paid Shipping)
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time(52 days not including 2-7day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topdealslab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topdealslab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (52 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
todo ok idéntico a la foto
Fast Shipping, Amazing design, Durable quality
Genial!!! Pero a mis gatos les da miedo..
Отличная штука , пришла недели за 3 в Москву , кошка не оценила тк окно холодное , жду лета
Моему коту нравится, но это для не очень большого кота, примерно на 2,5-3кг
Очень быстрая доставка! Хорошая качественная вещь, брала на батарею, т.к. кошка любит на ней греться. Единственное - запах химии сильный, но может пока новая, потом выветрится))
Iets kleiner dan gedacht. Wel stevig en zuignappen werken goed. Helaas wil mijnkat er niet in
Лежак немного помялся в дороге, но быстро пришёл в форму. Присоски промышленные, и слона выдержат. Кошки в шоке, но оценить должны.
Very nice. Locks good against window.
Insightful design with good material. There is no problem holding my cat (weight at 5kg.)
Perfecto
Если бы можно было, поставила бы 10. Моя кошка обожает проводить свое время в этом лежаке. Качество отличное. Доставка до РБ 30 дней. Рекомендую.
Очень хорошая качественная вещь. Не жесткий и прекрасно держит форму. Очень переживала оценит ли наша кошка. Мы покупали его в машину. Ей очень понравилось, теперь ездит с полным комфортом и видно все и спать можно. Рекомендую! Спасибо продавцу!
Все прошло и пришло на отлично. Рекомендую продавца. Быстро и четко.
El cacharro esta muy bien y es muy comodo de colocar pero no sirve para todas las ventanas, esta vez no me fije en las medidad y por suerte si me esta bien en la puerta de la cocina pero en el resto de ventanas normales NO... asi que mirarlo bien.
прикольная штука,присоски мощные,мой кот 5 кг поместился
Ha llegado rápido a los 16 días y era lo esperasdo, se observa una calidad aceptable
Arrived in good condition. Was slightly too wide for most of my windows, but fits well on my sliding glass door and the cat loves it.
Ordered August 25, 2017. Arrived September 8, 2017. Fast delivery. Quality is good. No funky smell. Has not fallen off the window yet. Cats aren't sleeping in it yet. Would recommend store.
ซื้อมาให้หมานั่งเล่น
Muy buena calidad en todo. sujeción perfecta y buenas ventosas. recomiendo