SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket,EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through ePacketDHL...
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-20 Business days |
| Canada, Europe |
10-20 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
*This doesn’t include our 2-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 business days, please contact us.(Paid Shipping)
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time(52 days not including 2-7day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topdealslab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topdealslab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (52 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
telephone deserves 5 stars!
I got my parcel in 7 days and I couldn't be happier! It turned to be very solid. I had never spotted something like this previously. I'm so lucky I laid eyes on it though, because it is superb! Now this is probably my favorite good and best eye-opener that I have had from buying in webstores. If I could rate this thing greater than 5 stars, I would. I'm confident I'll continue to enjoy it.
earpiece arrived without defects. Thanks for secure packaging. I give you a 5 stars.
5 stars to the store! I am extremely satisfied with my purchase!
mic deserves 5 stars!
Thank you soo much!! Quality really good! I'll give this store 5 stars.
I received the parcel in six days and I couldn't be more delighted! It occurred definitely high-quality. I had never noted something like this prior to that day. I'm so lucky I purchased it though, because it is superb! Now this is possibly my favorable thing and main amazement that I have had from buying online. If I could review this product better than 5 stars, I would. I'm confident I'll continue to admire it.
Все хорошо, и внешне и звук при переговорах.
Megfelelő
Трек отслеживался, отправили быстро, качество на 3, но и цена соответственно. Провод жёсткий, слышимость на 3, лучше бы добавили питания и увеличили громкость динамика.
ďakujem za rýchle dodanie a je super
Трубка излишне легкая, поверхность шершавая. Качество хорошее.
Excellent earphone and quality of the product and the voice clarity is very very good.
Спасибо,все работает. Вот только регулятор громкости на трубке не работает.
работает )))
Очень хороший продукт! Доставка быстрая! Продавец молодец!!!!!!
Good Работает .брал для прикола .очень клевая труба) регулеровка громкости не работает .
Very good product. 5 star I give this product ...
10 days to Thailand, good material, good surface
Заказ дошел быстро, чуть больше 2 недель в СПб, отслеживался. Заказала 2 трубки, к сожалению, одна не работала, т.к. повредилась при пересылке. Деньги вернули. Целая трубка работает хорошо, но только не реагирует кнопка громкости. Пластмасса на ощупь очень приятная, похожа немного на прорезиненную. Отзыв на itao http://m.itao.com/detail/show.htm?postId=4000001534888466
Матовый, очень приятный на ощупь пластик. В отличие от других продавцов провод без заломов - все упаковано в коробку