We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket,EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through ePacketDHL...
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 business days, please contact us.(Paid Shipping)
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time(52 days not including 2-7day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
*You can submit refund requests within 15 days after the guaranteed period for delivery (52 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Классная вещь, моему коту на один зубок ))))
It´s quite small but for the money it´s a very nice toy. Nevertheless after five minutes the wire - which is too thin - was bit by my cat :(.
Заказывала две игрушки, с одной имелись небольшие проблемы, но продавец все уладил, спасибо ему))
супер игрушка, кошкам понравилась, но птичка быстро отвалилась, мы приделали фантик))) кошкам в принципе все равно что там пархает!
super fast for second time .My cat loved it.
werkt goed maar is wel kapot aangekomen
Les encanta a mis gatos. En perfecto estado, necesita una pila pequeña.
Игрушка норм. В включённом состоянии как то побоялись к ней подойти. В выключенном так посмотрели. Погрызли лапой попинали. Ушли
Отличная игрушка для моей кошки. Только долго идет заказ, почти 2 месяца .
cute toy for cats. Cats love it but easy t o knock over however this does not inhibit them.
jolie jouet mais trop fragile. cassé au bout de 30mn
A cat that showed a very interesting cat :)
Трек не отслеживался. Но дошёл довольно быстро. Моя кошка от бабочки в восторге так же как и я. У нас таких бабочек почти не найдёшь а если и найдёшь то и стоят они в разы дороже! Рекомендую продавца. Спасибо от меня и от моей Кошки Снежи.
צעצוע מגניב, חתולים אוהב, אבל חי את זה 2 ימים. ציפור לאכול, החוט הוא כפוף
Отличная игрушечка, быстрая доставка, хорошее качество, кошечке очень понравилась. Спасибо, продавец!
кошке очень понравилась птичка.. как в описании..
Butterfly is fast :D Cats prefer bird, but everything is ok! Thanks
super leuk ding :)
perfect :-)
good product
Cat delighted but after 2 seconds it bird killed)
All ok. delivery fast. cat like when it is turned off) is very this toy liked 8-month's child
same as pictures, cats loved it..a bit too much, bird got pulled of the wire but would be an easy fix and was worth it. cats didn't lose interest like they usually do with toys. Conversation with store were great, very kind and understanding. kept my protection up until I got both parcel.
Ok!
Very fast shipping,good package,funny toys,the cat's love them. I recommend this store.Thank you very much.
My cats are impazziti. excellent!
my cats like them, the bird is a little bit heavier than the butterfly and it rotates a little slower. I have put adhesive underneath it, it is so small and easy to tip over.
Goods come in the past month! good packaging (all intact) Finger 1 battery but the cat is afraid to buzz (hums and vibrates basis) cat plays just a bird.