SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket,EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through ePacketDHL...
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-20 Business days |
Canada, Europe |
10-20 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
*This doesn’t include our 2-7 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 business days, please contact us.(Paid Shipping)
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time(52 days not including 2-7day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of topdealslab (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of topdealslab.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (52 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good and give more space
Does the job! My 45EU sized shoes fit in when i fit the heel first, not the other way
comme sur l'image, le premier cran ne tien pas bien
came broken. the store return the money.
Заказ пришёл хорошего качества и полностью соответствует описанию,очень удобная штука,место в шкафу освободилось куча.Буду заказывать ещё.
Купила на пробу. Иметь надо на каждую пару туфлей и босоножек, мужских полуботинок, чтоб как на картинке смотрелось. Доставка без задержки.
demorou um pouco pra chegar. bem embalado. plástico muito deformado, quase não foi possível montar, fica desmontando sozinho. vendedor excelente, produto nem tanto!
Buono
Purtroppo il prodotto e' arrivato rotto ma il venditore ha provveduto immediatamente al rimborso. Venditore molto serio.
Good item, comes in 2 parts, everything works properly.
perfecto!!!! la foto es exacto lo que es!!!, voy a repetir el pedido porque me gusto mucho
Très bien
it's similar to te photo, but ok. didn't take too long to arrive, about a month
Доставлено за 16 дней. Пока не пробовала. Все цело.
Все пришло в целости. Штуку собрали. Обувь туда вмещается разная по высоте. Максимально подходит для обуви до щиколотки. Все отлично!
Heel leuk en praktisch ding. Gauw nog wa meer bestellen...
Le plastique est assez souple, mais avec l’inclinaison, il garde la chaussure droite. Éviter sur les chaussures trop lourdes tout de même. Le rangement est très pratique en tout cas. Livraison en bon état.
Great store
Very fast delivery and very good quality
Nice! Thank you!
All OK. Thank you. Recommend the shop.
Very fast delivery,quality is good
Good quality, sent a string,thank you.
price is cheap, quality is ok
ordering more love them they are perfect
Parfait et très pratique