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Packages from our warehouse in China will be shipped by ePacket,EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through ePacketDHL...
Yes. We provide free shipping to over 200 countries around the world. However, there are some location we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Location | *Estimated Shipping Time |
---|---|
United States | 10-20 Business days |
Canada, Europe | 10-20 Business days |
Australia, New Zealand | 10-30 Business days |
Central & South America | 15-30 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 7 business days, please contact us.(Paid Shipping)
For some shipping companies, it takes 2-7 business days for the tracking information to update on the system. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority.
If you did not receive the product within the guaranteed time(52 days not including 2-7day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
*You can submit refund requests within 15 days after the guaranteed period for delivery (52 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
All good.
Good product, like more than brand case from Самсов, protection more. Now the bad news. Delivery of your purchase took 80 days!!!! My questions always answered-soon will be. Sending it came in a box. IN general, goods, service delivery is not. Seller recommended-to change the delivery service.
Very beautiful and high quality case, strongly recommend goods store!
Good case definitely worth the money
Shipping Krym 21 day. The Track is not properly monitored only departure and arrival in the mail. Packed well. Case in original packaging. Size fit without натягов fingers on the back of the left. Satisfied with the purchase. Seller recommend.
This is my third such case, class. Recommend.
Very quickly reached. Bag of good quality. A little slippery back part, but is confident in her hand.
Came in 20 days. Sat perfectly. Seller recommend.
Shopping for longer time 3 Product top recommend heat❤❤❤❤❤
Fast shipping. Good packaging and good condition.
Normal case for their money. Reached quickly.
Case super!
Seller OK
Second time I have bought this. Quick delivery. Very satisfied.
Perfect Thanks
good stuff